Blended Contact Center Solution.
SingleComm offers an Inbound and Outbound blended Contact Center solution. Utilizing the distributed nature of the cloud, we provide integrated multi-channel customer engagement tools protected by the highest level of redundancy and PCI security. Inbound calls are easily routed via skill or rank, outbound calls can be blended to minimize agent idle time. Chat, text and email integrations only add to the powerful arsenal of tools that your agents and managers have access to.
The best part is that coupled with our Dynamic Scripting tool, everything is kept in one clean environment. Using advanced WebRTC and web technologies, agents and supervisors interact with a single intuitive screen for all engagements.
Intelligent UI design enables managers the ability to quickly make decisions and agents the ease of managing a call without having to over manage the agent interface and disrupting the customer experience.
Single screen, in-browser contact center
Using advanced WebRTC and web technologies, agents and supervisors interact with a single intuitive screen for all engagements.
All-in-one customer engagement platform
True inbound & outbound multi-channel customer service and sales across the channels your customer’s want, while empowering agents with all the data they need.