Blended Contact Center Solution
Utilizing the distributed nature of the cloud, we provide integrated multi-channel customer engagement tools protected by the highest level of redundancy and PCI security.
Inbound calls are easily routed via skill or rank, while outbound calls are blended to minimize agent idle time.
Highly scalable WebRTC voice, chat, SMS, email and FB messenger platform only adds to the powerful arsenal of tools that your agents and managers have access to.
Easy to use interface enables users to interact with a single screen for all engagements, make quick decisions, and seamlessly manage calls without disrupting customer experience.