SingleComm vs. 8×8 How SingleComm offers a one-of-a-kind solution for CCaaS
SingleComm offers the best and most affordable call center solution. With a one-of-a-kind affordable solution that outshines competitors like 8×8, SingleComm delivers the most powerful, affordable CCaaS solution, and pioneered WebRTC with exceptional service.
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How SingleComm delivers a powerful solution for call centers
All-in-one communication
SingleComm offers a fully integrated suite of omni/digital channels, including web chat, two-way SMS, two-way email, social, and messaging channels to give customers more communication channels. Unlike 8×8, SingleComm gives your customers everything they need.
Smarter business intelligence
While 8×8 has some business tools, SingleComm offers them all. To make analytics simpler, SingleComm has built-in QA Module with customizable scorecards.
No IT resources. No problem
SingleComm offers integrated workflow development with customizable drag and drop, so you can build your own workflows without spending time and money on IT.
See the difference.
SingleComm | 8×8 | |
True Cloud Architecture |
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Cloud Web RTC | For nearly a decade | |
True Cloud Pricing | Customized pricing based on your needs | $140/agent Plus telco usage |
Microsoft Server & SQL Software Managed in the Cloud | Cloud-managed software updates with no downtime Microsoft Server and SQL licensing included | Monthly updates Requires IT services ~4x the cost to purchase & install |
Integrated Voice & Omni Channels |
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Business Intelligence Tools | Standard & custom reports Report on all agent script fields Special report creation without professional services/SQL programmers Auto delivery via excel, .csv or graphics | Some |
SMS Campaigns |
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Robust Two-way Automated Emails |
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Knowledge Base |
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Bots |
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Reporting for All Voice & Omni Channels |
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SinglePane Interface for All Voice/Omni Channels |
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Google My Business Messaging | Coming soon! | |
Stereo Recordings for AI Speech Analytics |
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Built-in Scorecards |
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Blended Agents |
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Rapid App Development |
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API Integrations | Self serve integration libraries with Salesforce, Zendesk, HubSpot & more |
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All the tools in one place
Give your business more with powerful scripting, automated tools, blended agent efficiency, and business intelligence tools. Stand out from the crowd with SingleComm’s cloud-based reliability, security, compliance, and efficiency, plus omni channel communications. All-in-one proprietary software to eliminate the need for extra cost and 3rd parties.
Upgrade to the best
Seamlessly upgrade to the newest and most efficient call center solution. Get real-time views and real-time results with customized, real-time analytics that allow you to evaluate contact.
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